Payment Policy

1. Overview

This Payment Policy explains how Routelle Travel may charge for service fees, deposits, supplier costs, booking support, itinerary design, consulting, and related services.

2. Service Fees

Routelle Travel may charge service fees for route design, itinerary planning, travel consulting, booking support, concierge coordination, supplier research, proposal preparation, revisions, rush service, and other professional work.

Service fees are separate from supplier charges unless clearly stated otherwise. Service fees may be non-refundable once work has started.

3. Supplier Charges

Supplier charges may include airfare, hotel rates, cruise fares, tour costs, transfer costs, guide fees, restaurant deposits, experience fees, taxes, resort fees, local charges, baggage fees, cancellation fees, change fees, and other third-party costs. These charges are controlled by the applicable supplier.

4. Prices Subject to Change

Prices are subject to change until booking is confirmed. Quotes and estimates may change due to availability, supplier pricing, currency changes, taxes, fees, seasonal demand, payment timing, or booking conditions.

5. Payment Timing

Payment may be required before work begins, before proposals are delivered, before supplier holds are requested, before booking confirmation, or according to supplier payment deadlines. If payment is delayed, availability may be lost and prices may change.

6. Accepted Payment Methods

Routelle Travel may accept payment through available payment methods shown on the invoice, payment page, or checkout process. Payment methods may vary.

7. Payment Processing

Payments may be processed by third-party payment processors. Payment processors may have their own terms, privacy policies, verification requirements, fraud checks, dispute procedures, and processing timelines.

8. Card Authorization and Security

By submitting payment information, you confirm that you are authorized to use the payment method and authorize the charge for approved amounts. Routelle Travel may take reasonable steps to verify payment information and prevent fraud.

9. Invoices and Receipts

Invoices, payment links, or receipts may identify Routelle Travel service fees and supplier-related charges. Clients should review invoices carefully before payment and ask questions before authorizing payment.

10. Transparent Pricing

Known Routelle Travel service fees will be disclosed before they are charged. Supplier charges will be disclosed to the extent reasonably available at the time of quoting or booking. Some costs may be payable locally or charged directly by suppliers.

11. Currency and Exchange Rates

If a booking involves a foreign currency, the final amount charged may vary because of exchange rates, card issuer fees, bank fees, payment processor fees, or supplier currency conversion.

12. Failed or Reversed Payments

If a payment fails, is reversed, is disputed, or is charged back, Routelle Travel may pause services, cancel pending requests, refuse further work, or require another payment method. Supplier deadlines may still apply.

13. Refunds

Refunds, if any, are handled according to Routelle Travel's Refund and Cancellation Policy and the applicable supplier rules. Payment processor fees, bank fees, currency conversion differences, or third-party charges may not be refundable.

14. Taxes and Local Charges

Some taxes, tourism fees, resort fees, city taxes, environmental fees, port fees, security deposits, and local charges may be paid directly to suppliers or local authorities and may not appear in the Routelle Travel invoice unless known and included.

Contact

For questions about this page, your booking request, or your travel planning services, please contact Routelle Travel through the contact form available on the website.