Privacy Policy

1. Overview

This Privacy Policy explains how Routelle Travel collects, uses, stores, shares, and protects information when you visit the website, submit a contact form, request travel planning, communicate with us, make payments, or use our services.

2. Information We May Collect

Routelle Travel may collect the following categories of information:

• Contact information, such as name, email address, phone number, and preferred communication method.
• Travel request information, such as destination interests, travel dates, traveler count, budget range, preferences, special occasions, accommodation preferences, dining preferences, pace of travel, and accessibility needs.
• Booking support information, such as traveler names, passport-related details if needed for a supplier request, loyalty preferences, flight preferences, and supplier confirmation details.
• Payment-related information, such as billing details, invoice records, transaction status, and payment confirmation details. Payment card details may be processed by third-party payment providers and are not intended to be stored directly by Routelle Travel unless expressly stated.
• Website information, such as IP address, browser type, device type, pages viewed, referring pages, time spent on the website, cookie identifiers, and general analytics data.
• Communications, such as messages, emails, form submissions, consultation notes, and service-related correspondence.

3. How We Use Information

Routelle Travel may use information to:

• Respond to inquiries.
• Prepare travel proposals, route plans, itinerary concepts, and recommendations.
• Provide consulting, itinerary design, booking support, and concierge coordination.
• Communicate about pricing, availability, payment, changes, cancellations, and supplier rules.
• Coordinate requests with third-party suppliers when needed.
• Process payments and invoices.
• Improve the website, services, communications, and client experience.
• Maintain business records.
• Detect fraud, misuse, security issues, or unauthorized activity.
• Comply with legal, tax, accounting, regulatory, and dispute-resolution obligations.

4. Sharing Information

Routelle Travel may share information with:

• Travel suppliers, such as hotels, airlines, tour operators, cruise lines, transfer providers, guides, restaurants, activity providers, and other service providers when needed to request, reserve, coordinate, or support travel services.
• Payment processors, banks, fraud-prevention providers, accounting providers, and invoicing tools.
• Website hosting, analytics, email, customer communication, and technical service providers.
• Professional advisors, such as lawyers, accountants, compliance consultants, or insurers.
• Government authorities, regulators, or law enforcement where required by law or necessary to protect legal rights.

Routelle Travel does not sell personal information in the ordinary meaning of selling client contact details for money. Some privacy laws define "sale" or "sharing" broadly, including certain advertising or analytics activities. Where applicable, you may have rights to limit or opt out of such activities.

5. Cookies and Tracking

The website may use cookies, pixels, analytics tools, or similar technologies to support website functionality, measure performance, understand visitor behavior, improve services, and support marketing. More details are available in the Cookie Policy.

6. Data Retention

Routelle Travel keeps information for as long as reasonably necessary for the purposes described in this Privacy Policy, including service delivery, client support, legal compliance, tax records, accounting records, dispute resolution, fraud prevention, and business administration. Retention periods may vary depending on the type of information and legal obligations.

7. Security

Routelle Travel uses reasonable administrative, technical, and organizational measures designed to protect information. No website, email system, payment system, or digital communication method is completely secure. Clients should avoid sending sensitive information through unsecured channels unless requested and appropriate safeguards are used.

8. International Travel and Cross-Border Sharing

Because travel often involves suppliers in different countries, information may be shared with suppliers or service providers located outside your home jurisdiction. Data protection laws may differ by country.

9. Client Responsibilities

Clients should provide only accurate information and should avoid sending unnecessary sensitive information. If you provide information about another traveler, you confirm that you have permission to share it with Routelle Travel for travel planning and coordination purposes.

10. Children

The website and services are intended for adults. Routelle Travel does not knowingly collect personal information from children under the age required by applicable law without appropriate consent.

11. Privacy Rights

Depending on your location, you may have rights to request access, correction, deletion, portability, restriction, objection, or opt-out regarding certain personal information. These rights may be subject to legal limits and verification requirements.

12. California and Similar Privacy Rights

If applicable privacy laws apply to Routelle Travel, residents of certain jurisdictions may have additional rights, including rights to know what personal information is collected, request deletion, request correction, opt out of certain sharing or targeted advertising, and not be discriminated against for exercising privacy rights.

13. Third-Party Websites

The website may reference or link to third-party websites or supplier platforms. Routelle Travel is not responsible for the privacy practices, content, security, or policies of third-party websites.

14. Updates to This Privacy Policy

Routelle Travel may update this Privacy Policy from time to time. Updated versions apply when posted on the website or otherwise made available.

Contact

For questions about this page, your booking request, or your travel planning services, please contact Routelle Travel through the contact form available on the website.